The husband & I just recently bought a pre-selling Colleen model house from PROFRIENDS (yeah that’s the name of the developer of our subdivision). Last Saturday, I submitted the required documents to their office in Imus, Cavite.
I am posting this since I have read negative feedbacks regarding PROFRIENDS’ customer service and I just want to share what I have personally experienced in the spirit of fairness.
Well, the customer service I got was good. Nothing close to those horror stories posted on those online forums. The office staff I have transacted with was polite, courteous and accommodating. We already signed the deal with them previously so there’s no need to be over-friendly with me but they still are.
It was a Saturday and there were no long queues. All my inquiries have been properly addressed and I was treated nicely.
There was one lady customer there though who was overly-reacting. Something like her agent did not inform her properly of the complete documents to be submitted.
My only point is, the feedbacks are always subjective and dependent of the customer’s expectations. That lady surely was a demanding one based on what I have heard from her telephone conversation with her agent. She could have said things in a nice way but she chose to get hysterical right away.
For those who are buying a house from PROFRIENDS, do not let the online forums affect your decision. In my case, I had 2 friends and also an aunt who bought their properties from PROFRIENDS (in Montefaro Village and in Lancaster Residences) and all of them are already living in their PROFRIENDS houses as of this writing.
Before we signed the contract, we interviewed them about their personal experience in dealing with PROFRIENDS and they said it was a smooth transaction. and I believed them because I know them personally rather than those anonymous people in the online forums.
I just hope PROFRIENDS wont let us down. In fact they should be giving me a discount for this write-up. Whatyathink huh?
To everybody who wants to know more about our experience in transacting with Profriends, please read my latest and detailed review here or click on the link below.